On your keyboard, hold the Windows Key ( ) down and press R.If using a USB adapter, try connecting it without the adapter or use a different adapter.įor advanced troubleshooting steps select your operating system:Ĭheck both Device Manager and Disk Management in the Computer Management console:. If using a surge protector or power strip, plug the power adapter directly into the wall outlet instead.(Desktop Drives).No light could indicate the power adapter is not connected to power. Desktop Drives typically require a power adapter.
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